Your doll is custom made just for you at our factory, with the specific doll options that you have chosen. Because your sex doll is a custom product created just for you, once production of your doll has begun your order may not be cancelled for unless valable reason.
Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. (standard production and shipping times apply). Fine Love Dolls reserves the right to try to resell the doll first, assuming it has not been used*
*By “reselling” these dolls, we mean as second hand models on doll forums only, not on our shop! Buyers are aware that it is a (cheaper) 2nd hand model. You will NOT receive an already used doll if you order from our shop).
By defective product, we do not mean small divots, scratches on the doll that could have happened on very rare cases after quality inspection and during transport. If your package arrived damaged, please take pictures before opening it. So that we can claim back transportation fees and compensate you accordingly. TPE Dolls are very easy to fix, and we will send you what is needed to fix such damages invisibly.
If you ever receive the wrong wig or eye color by mistake with your order, please contact us so that we can send you the correct item(s) right away!
WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. So please note that as soon as you have sex with the doll, returning her for any reason is no longer possible. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.
Unfortunately, Items that are damaged through improper use are not eligible for return or refund , regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling. For more information about TPE dolls care and maintenance please follow this link.
Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.