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SERVICE + HELP




Before sales service:

Before sales is our supreme advantage and competitiveness, SECRET DOLLS located in Zhongshan City, Guangdong, China. For player who just know our brand, you can register as member here and you can make appointment to have a facetime inspect factory service one by one. 
After choose your favorite doll and pay the money, we will send out the goods with 3 days. Meanwhile, we will contact you by your registered E-mail or phone to let you know the procedure and status of the order with picture and video is essential. Before send out, we need your confirmation of the head’s shape, body size, color and other details. When send out, we will take video the moment seal the carton. And will mark your cipher on the outside carton to in sure your doll won’t happen stealthily substitute. Don’t worry, our delivery is identify private for sure.







Facetime inspect factory service one by one.



Joining us by web page and then click “ subscribe video dialogue” after you place an order, we will arrange to take you video (PST 19:00 ~ 01:00) China time within 24 hours, to let you know better for the product and service quality of our supplier. (Support Facetime, Whatsapp, WeChat) 

 

 

 

 

 

 





Production and shipping:

You won’t believe it. We will delivery to your hand within 10 working days after confirm the order. (Will notice the shipping time upon special address and weather and public holidays in China)

Your doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature is required for delivery.

We offer free shipping in 48 states in USA, Hawaii, Las Vegas, Canada, Japan.

To Belgium add USD165.

To other European countries, South America, and other region add USD350.

We won’t send height below 125CM of doll to UK or Norway.

As regulation of import, we can ship to Islamic countries, India, Malaysia, Africa.

 

 







Payment:

Credit card, Paypal and TT are available.




 

 






Become VIP:

   



Everyone who buy any of our supplier’s doll, which will get our VIP card, put CDKEY one the bottom of the card to your account, will become our SECRET DOLLS VIP. The mount will promote your VIP grade, and will get different discount benefit and activities. Q: Can my membership to use for my friends. A: Yes, you can buy fro your relative or friend, but there is only one CDKEY.










After sales service:




Firstly, you don’t need to worry the doll have major defect happened to your order, as we will make sure it is good before seal the carton. If it is happen when transportation, we will compensate for or assist you the repair or replace a new one, and you don’t need to pay it.

 










Can I cancel the order if I change my mind before finish the payment?  

You can cancel the order before finish the payment, but we will let our factory to start production of your doll if you finish the payment. (We will make a confirmation of your order in details from you PST 18:00 ~ 03:00 of working day)

 

 

Can I return the doll after received it?

First, we won’t send any returned or used doll to you. In this case, we won’t accept it. Moreover, the delivery fee is not low, even you don’t open it, we don’t recommend you to send back to China, hope you can understand.

 

 

Little flaw of makeup and skin:

I will confirm with your of the doll’s showcase after get your order, we will confirm of it once again before send out. Semi-perpetual makeup is free, given as one politeness to our customer.

 

Every effort that our make-up artist make, to recover the makeup that our photographer take during take photos, but it will not 100% match up. Semi-perpetual makeup will can be cleaned. So you can makeup for your doll with you imagination freely.

 

To little flaw of the skin,sometimes, it will happen in the process of injection molding and the molding. Usually, it is not remarkable, maybe it can be regards as a unique mark.

 

 

What should I do if the doll broken when using?

Don’t worry, you can contact with our VIP after-sales person at any time, he/she will give you professional guide and technical support.

 

 

How about the price?

We make a price according to product cost, delivery cost, managing cost strictly. We have a team which have more that 50 staffs, and we will let you feel the extra-high cost performance of the  doll through our excellent service. 

 

 

 

 

 

 



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